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Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Schedra Labs LLC (“Schedra Labs,” “we,” “our,” or “us”), a Delaware Limited Liability Company. By accessing our platform, you agree to these Terms. 1. DEFINITIONS 1.1. “Account” means a unique account created for you to access the Subscription Services. 1.2. “Account Owner” means the individual or entity designated by Subscriber as the Account owner within the Application. 1.3 “Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority. 1.4.“Agency” means a business or organization providing advertising, marketing, or social media services on behalf of another business, person, or group. 1.5. “Application(s)” means the web applications (and any mobile versions) through which the Subscription Services are delivered and accessed, including those available at the Sites. 1.6. “Authorized User(s)” means an individual who is authorized by you to use the Services under your Account and on your behalf, and who was provided a user identification and password by Schedra Labs as directed by you. Authorized User(s) may include your personnel, the personnel of your Affiliates, agents, contractors, consultants, or service providers, or Clients, as each may be applicable. 1.7. “Beta Services” means certain services, features, or functionalities in the Services made available to Schedra Labs’s customers for their internal evaluation and testing purposes only, which, at Schedra Labs’s sole discretion, may or may not be made generally available thereafter. 1.8. “Claim” means any legal action, claim, demand, proceeding or suit. 1.9. “Client” means a customer of Subscriber for whom Subscriber is purchasing and/or using the Services (if applicable). 1.10. “Content” all information, data, content, messages and other materials that you or your Authorized Users post or otherwise transmit via the Applications. 1.11. “Confidential Information” means non-public information disclosed by either party to the other party, either directly or indirectly, in writing, orally, or to which the other party may have access, which: (a) a reasonable person would consider confidential, or (b) is marked “confidential” or “proprietary” or some similar designation by the disclosing party. 1.12. “Feedback” means any suggestions, enhancement requests, recommendations or other feedback you provide to Schedra Labs regarding the Services. 1.13. “Free Trial” means access to the Services on a trial or evaluation basis at no charge. 1.14. “Free Trial Period” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Schedra Labs specifies as the end of the Free Trial; (b) the date on which you purchase a paid subscription for the same Services; or (c) the date on which Schedra Labs terminates your access to such Services, which Schedra Labs may do at any time in its sole discretion. 1.15. “Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights law, and all similar or equivalent rights or forms of protection, in any part of the world, in each case, for their full term and together with any renewals or extensions. 1.16. “Plan” means the specific services and product features available to you based upon your subscription. Plan details may be outlined within the Application or on a Service Order. 1.17. “Professional Services” means implementation, training, or other consulting services provided by Schedra Labs related to your use of the Subscription Services, as set forth in the applicable Plan, Service Order, and/or statement of work. 1.18. “Services” means, collectively, the Subscription Services and Professional Services provided to Subscriber under Subscriber’s Plan. The Services specifically exclude any third-party database or Third-party Service. 1.19. “Service Order” means a document with the details of your Plan, which is agreed upon and signed by both parties. 1.20. “Third-party Content” means content that the Services collect on your behalf from Third-party Services. 1.21. “Third-party Service” means any third-party product, service, or software provided under separate terms and conditions used in conjunction with the Services, including but not limited to certain social media networks and other integration partners. 1.22. “Third-party Service Terms” means the terms and conditions, acceptable use policies, or any other similar policies or terms of any Third-party Services as further defined in the Usage Policy. 2. YOUR PLAN 2.1. Plan Details. The Services available to you will be based on your Plan. 2.1.1. In-App Purchases If you purchased the Schedra Labs Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application. 2.1.2. Add-Ons; Professional Services. Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “Add-Ons”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work. 3. Schedra Labs Service Schedra Labs is a SaaS platform that helps businesses plan, execute, and optimize digital marketing workflows from one interface. Our platform combines social media scheduling and publishing, campaign planning tools, marketing performance dashboards, decision-support modules, and optional ad-management workflows. Schedra Labs is not a data-reselling business. We provide workflow software and analytics tooling for clients who manage their own marketing activity. We store necessary data to provide these services, as detailed in our Privacy Policy. 4. Account Registration - Users must be at least 18 years old to use Schedra Labs - You must provide accurate and complete information during registration - You are responsible for maintaining the confidentiality of your account credentials - You agree to notify us immediately of any unauthorized access to your account - One person or legal entity may not maintain more than one account 5. Data Storage and Retention You acknowledge and agree that we collect and store: - Account information (email, profile data, preferences) - OAuth tokens for connected social media platforms - Generated content (videos, images, captions) - Scheduled posts and publishing history - Analytics and performance metrics - Usage data and application logs Data retention periods and security measures are described in our Privacy Policy. You may request data deletion as described in our Privacy Policy. 6. Acceptable Use You agree to use Schedra Labs only for lawful purposes and in accordance with these Terms. You agree not to use Schedra Labs to: - Violate any laws, regulations, or third-party rights - Post or schedule illegal, harmful, defamatory, or misleading content - Infringe intellectual property rights or copyrights - Engage in spam, phishing, or fraudulent activities - Interfere with platform security, servers, or networks - Reverse engineer or attempt to extract source code - Use the Service for unauthorized commercial purposes - Violate the terms of service of connected platforms - You are solely responsible for content you create, schedule, or publish through the service 7. Termination, Suspension & Data Deletion 7.1. Termination: We may restrict, suspend, or terminate your account immediately without notice if: - You violate these Terms or our Privacy Policy - You engage in fraudulent or illegal activities - Your account shows signs of unauthorized access or misuse - Required by law or platform partner requirements 7.2. Account Deletion: You may delete your account at any time by: - Navigating to Settings > Account > Delete Account - Emailing legal@schedralabs.com with your deletion request 7.3. Data Deletion: When your account is deleted (voluntarily or by us): - You have a 30-day grace period to recover your account - After 30 days, all your data is permanently deleted from our systems - This includes: account information, OAuth tokens, generated content, scheduled posts, and analytics - Some anonymized data may be retained for legal compliance or fraud prevention 7.4. Platform Disconnection: If you disconnect Schedra Labs from a social media platform via that platform's settings, we will automatically delete associated OAuth tokens and connection data within 48 hours. 8. Intellectual Property: All platform code, design, branding, logos, and trademarks are proprietary of Schedra Labs LLC. You may not copy, modify, or distribute any part of our platform without written permission. 8.1. Content: You retain ownership of content you create and publish through Schedra Labs. By using our Service, you grant us a limited license to: - Store and process your content to provide the Service - Display your content within the platform interface - Publish content to connected platforms as you instruct This license terminates when you delete content or close your account. 8.2. AI-Generated Content: Content generated by AI tools within Schedra Labs is owned by you. However, you acknowledge that AI-generated content may not be eligible for copyright protection in some jurisdictions. 9. Pricing and Credits 9.1. Features: Access to certain features requires purchasing credits or a subscription. All pricing is displayed transparently within the platform. 9.2. Credits: - Credits are non-transferable and non-refundable. - Any unused credits shall expire at the end of each calendar month. - Credit pricing is subject to change upon thirty (30) days’ prior notice. 9.3. Refunds: All sales are final. Refunds are provided only where required by law or in cases of billing errors acknowledged by us. 9.4. Payment: Payments are processed by third-party payment providers. You agree to their terms of service. We do not store complete credit card information. 10. Advertising: We may display non-targeted advertisements within the platform. These ads: - Do not use your personal data for targeting - Do not track your behavior - Are clearly labeled as advertisements 11. Third-Party Platform Integrations OAuth Connections: By connecting social media platforms via OAuth, you: - Grant Schedra Labs permission to publish content on your behalf - Authorize us to access analytics and performance data - Agree to comply with each platform's terms of service 12. Platform-Specific Terms Please note the Service uses third-party services, and if you use these third-party services through the Service, you are subject to the privacy policies of these third-party services (as applicable), including but not limited to: Third-Party Service Location X Privacy Policy https://x.com/en/privacy Meta Privacy Policy https://www.facebook.com/privacy/policy/ Facebook Terms https://www.facebook.com/terms.php Instagram Terms https://help.instagram.com/581066165581870 Meta Platform Terms https://www.facebook.com/legal/terms X (Twitter) Terms https://privacy.x.com/en/blog/2025/updates-tos-privacy-policy Instagram Data Policy https://help.instagram.com/155833707900388 LinkedIn Privacy Policy https://www.linkedin.com/legal/privacy-policy WhatsApp Privacy Policy https://www.whatsapp.com/legal/privacy-policy TikTok Privacy Policy https://www.tiktok.com/legal/page/us/privacy-policy/en Pinterest Privacy Policy https://policy.pinterest.com/en/privacy-policy YouTube Privacy https://policies.google.com/privacy Youtube Terms https://www.youtube.com/t/terms Reddit Privacy Policy https://www.reddit.com/policies/privacy-policy Google Privacy Policy https://policies.google.com/privacy Google Terms https://policies.google.com/terms Google Analytics Privacy Policy https://policies.google.com/privacy Twitch Privacy Notice https://www.twitch.tv/p/en/legal/privacy-notice/ Stripe Privacy Policy https://stripe.com/privacy Apple Privacy Policy https://www.apple.com/legal/privacy/data/en/apple-pay/ 12.1. Content Compliance: TikTok: When publishing to TikTok through you certify that: - You own all content or have explicit permission to publish it - Content does not infringe any copyrights, trademarks, or intellectual property rights - Content complies with TikTok's Community Guidelines - Content does not contain copyrighted music without proper licensing - You accept full responsibility for content moderation and compliance YouTube API: you agree to be bound by the YouTube Terms of Service. Additionally: - Your use is subject to Google's Privacy Policy - You can revoke access via Google security settings - API quota limitations may affect upload frequency and processing times - YouTube's Content ID system may claim or restrict your videos 12.2. Third-party Actions: We are not responsible for actions taken by third-party platforms, including account suspensions, content removal, or changes to their APIs that affect functionality. 13. Ad Management Workflows - Authorization: By using our ad management features, you grant Schedra Labs the authority to act as your technical agent to access your Meta Ads and Google Ads accounts via API. - Ad Spend Responsibility: You are solely responsible for all ad spend costs billed directly by third-party platforms (Meta, Google, etc.). Schedra Labs does not store, process, or take responsibility for your advertising budget or payments to these platforms. - No Results Guarantee: We do not guarantee specific advertising results, conversion rates, or a specific return on ad spend (ROAS). 14. Affiliate Program - Compliance: Affiliates must comply with all FTC endorsement guidelines, including clear disclosure of their relationship with Schedra Labs (e.g., using #Ad or #Affiliate). - Prohibited Tactics: Affiliates may not use deceptive marketing, "spam" tactics, or bid on Schedra Labs trademarked keywords for search engine marketing. - Payouts: We reserve the right to withhold commissions for referrals that are determined to be fraudulent or in violation of these Terms. 15. Warranties and Disclaimers: To the fullest extent permitted by applicable law, Schedra Labs and all related services (the “Service”) are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory, or otherwise. Without limiting the foregoing, Schedra Labs expressly disclaims all implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Schedra Labs does not represent or warrant that: - the Service will operate uninterrupted, timely, secure, or error-free; - the results obtained from the use of the Service will be accurate, reliable, or complete; - any content or data, including AI-generated outputs, will be accurate, original, or suitable for your intended purposes; or - data transmission will be secure or free from unauthorized access. You acknowledge that use of the Service is at your sole risk and that the Service may not meet your specific requirements. 16. Limitation of Liability To the maximum extent permitted by law, Schedra Labs LLC shall not be liable for: - Indirect, incidental, consequential, or punitive damages - Loss of profits, revenue, data, or business opportunities - Unauthorized access to or alteration of your data - Actions or content posted by third parties or other users - Platform suspensions or policy violations on connected social media accounts - Errors, bugs, or service interruptions Our total liability shall not exceed the amount you paid to Schedra Labs in the 2 months preceding the claim. 17. Indemnification You agree to indemnify, defend, and hold harmless Schedra Labs LLC, and our affiliates from any claims, damages, losses, or expenses (including legal fees) arising from: - Your use of the Service - Your violation of these Terms - Your violation of third-party rights or platform policies - Content you create, schedule, or publish 18. Changes to Terms We may update these Terms at any time. Material changes will be communicated via: - Email notification to your registered email address - In-app notification - Updated "Last Updated" date at the top of this page Your continued use of Schedra Labs after changes constitutes acceptance of the updated Terms. If you disagree with changes, you must stop using the Service and may delete your account. 19. Governing Law & Jurisdiction These Terms are governed by the laws of the State of Delaware. Any legal disputes shall be resolved exclusively in the state or federal courts of Delaware. 20. Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitrations. 21. Provision If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Contact Schedra Labs LLC A Delaware Limited Liability Company 850 West End Avenue New York, NY 10025 Email: legal@schedralabs.com (Privacy Inquiries) Email: media@schedralabs.com (Service Inquiries)